Client Onboarding Legal Pack



CodeBurst Pty Ltd Client Onboarding & Policy Framework

CodeBurst Client Onboarding & Policy Framework

CodeBurst Pty Ltd – Maseru, Lesotho
Business ID: 200105876-3  |  Registration No.: 74411  |  Date of Incorporation: 19 November 2020

Issued: August 2025

Thank you for choosing CodeBurst Pty Ltd as your software development and digital transformation partner. This framework outlines the legal, security, and operational standards that guide our collaboration and protect both parties throughout the project lifecycle.

Table of Contents

  1. Welcome & Introduction
  2. Onboarding Criteria
  3. Confidentiality & NDA
  4. End User License Agreement (EULA)
  5. Warranty & Disclaimer
  6. Intellectual Property & Open Source Licenses
  7. Freelance & Subcontractor Agreements
  8. Network Protocols & Security
  9. Terms & Conditions
  10. Payment & Compensation Policy
  11. Financial Policy
  12. Human Rights & Fair Work Policy
  13. Attachment & File Policy
  14. Communication & Collaboration
  15. Contact & Final Sign-Off

1. Welcome & Introduction

We build partnerships on transparency, ethics, and execution. This policy sets expectations for engagement, delivery, security, and accountability from initiation to handover and support.

2. Onboarding Criteria

  • Completion of Client Information Form
  • Submission of KYC Documents (Government-issued ID, Proof of Address)
  • Project Scope Definition and Approval
  • NDA (Non-Disclosure Agreement) signed by both parties
  • Initial Deposit or Payment Terms Agreement
  • Technical Requirements Assessment (if applicable)
  • Compliance Review for Fintech/Blockchain clients (incl. AML/CFT where applicable)
  • Contact Person and Communication Preferences specified
  • Approval of CodeBurst’s Terms & Conditions and EULA
  • Acknowledgment of Security and Data Access Protocols
  • Agreement on Project Timeline, Support Plan, and Milestone Dates
  • Confirmation of Compensation Terms (e.g., cash, services, access, references)
  • Assignment of Technical Point of Contact (client or team member)
  • Review of Human Rights & Ethics Policy (required for NGO/edu clients)

3. Confidentiality & NDA

An NDA is required before any sensitive information is exchanged. It protects client data, IP, trade secrets, and confidential processes. Data is accessed strictly on a need-to-know basis.

4. End User License Agreement (EULA)

  • Grant of License: Non-exclusive, non-transferable unless otherwise agreed in writing.
  • Restrictions: No reverse engineering, redistribution, or sublicensing without consent.
  • Termination: Use may be suspended or terminated in case of breach.
  • Jurisdiction: Disputes governed by the laws and courts of Lesotho.

5. Warranty & Disclaimer

  • Software will perform substantially as described in approved specifications.
  • Provided “as-is” with no guarantee of uninterrupted functionality.
  • Not liable for misuse, third-party integrations, or external vulnerabilities.
  • Bug fixes and enhancements are handled per contract and agreed support plan.

6. Intellectual Property & Open Source Licenses

Custom-developed code is CodeBurst’s property until payment is complete, after which usage rights or ownership are granted as specified in the agreement (including source code access if explicitly included). Open-source components (e.g., MIT, GPL, Apache-2.0) remain under their original licenses.

7. Freelance & Subcontractor Agreements

  • All third-party personnel operate under NDAs and project-based contracts.
  • Access control, work-for-hire clauses, non-compete, and conflict-of-interest rules enforced.
  • Compensation may include internet access, tools, mentorship, and certification of experience.
  • Reference letters may be issued acknowledging contributions to specific projects.

8. Network Protocols & Security 🔐

  • End-to-end encryption (HTTPS, TLS 1.2+)
  • Role-based access control and multi-factor authentication
  • VPN-secured developer/admin access
  • Secure API design, firewalls, penetration testing, and code scanning
  • Security awareness and secure-coding practices for staff

9. Terms & Conditions

Governs service scope, change control, liabilities, schedule changes, termination procedures, and dispute resolution. Acceptance of T&Cs is required prior to kickoff. Notice periods, refunds, and service suspension terms are defined in the agreement.

10. Payment & Compensation Policy

  • 40% deposit required upfront for fixed-price projects
  • Remaining 60% is milestone-based or on delivery
  • Where monthly payments aren’t feasible, alternatives may include:
    • Access to internet data and development tools
    • Portfolio support and technical experience
    • Public recommendation and verified references
  • Invoices and formal records are maintained for all transactions

11. Financial Policy

  • All client funds receipted and tracked; no undocumented cash payments
  • External audits and tax compliance conducted as part of annual reviews
  • No hidden charges—quotes reflect full expected costs

12. Human Rights & Fair Work Policy

  • No discrimination based on gender, race, religion, or disability
  • Inclusive hiring and remote-friendly culture
  • Fair treatment of freelancers, interns, and partners
  • A safe, respectful, and harassment-free environment

13. Attachment & File Policy

  • Attachments must be relevant and virus-scanned
  • Accepted formats: PDF, DOCX, XLSX, PNG, JPEG, MP4, ZIP
  • Suspicious, harmful, or pirated content will be deleted without notice
  • Use secure cloud sharing (e.g., Google Drive, Dropbox)

14. Communication & Collaboration

  • Channels: Email, GitHub/GitLab, Slack, WhatsApp
  • Client dashboards for updates and file sharing
  • Weekly status check-ins and milestone reviews (or as agreed)

15. Contact & Final Sign-Off

CodeBurst Pty Ltd
Maseru East, Lesotho
Email: codeburstls@gmail.com
Phone: +266 5362 6661 / +266 6935 6845
Website: https://codeburst.co.ls

We look forward to a secure, transparent, and productiuiive collaboration.

© CodeBurst Pty Ltd. All rights reserved.

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